HMCS is temporarily relocating its mental health inpatient services to a new, more accessible facility to improve clinical capacity and patient experience. This move is designed to maintain continuity of care while addressing space, safety, and operational needs.
The following overview, timeline, and guidance help patients, families, and staff understand what to expect during the transition and how services will remain consistent at the interim location.
Planned Temporary Relocation Details
HMCS has coordinated a phased move that minimizes disruption to inpatient mental health services. Key elements include bed availability, clinical team deployment, and updated communication channels.
| Service Area | Current Location | Temporary Location | Status |
|---|---|---|---|
| Acute Inpatient Beds | Main Hospital Wing A | Northside Medical Pavilion, Floor 3 | Ready, staff onboarding |
| Crisis Intake | Emergency Department Annex | Main Lobby Assessment Desk | Active from relocation date |
| Therapy Spaces | Wing A 201–205 | Pavilion 3 North 6 rooms | Equipped and staffed |
| Psychiatric Consults | Onsite at Ward B | Consultation Suite 301 | Scheduled daily |
| Family Support Desk | Education Room 12 | Main Lobby Kiosk | Opening day |
Clinical Operations During Transition
Clinical teams are aligning workflows to ensure the same standards of safety, privacy, and therapeutic care at the temporary site. Clear protocols govern admission, monitoring, and emergency response.
Staff Assignment and Coverage
Existing interdisciplinary teams remain intact, with scheduled rotations to the new building. Cross coverage is arranged so that all shifts are fully staffed without interruption.
Clinical Documentation and Records
Electronic health records are accessible from the temporary location, ensuring seamless information sharing among providers and reducing delays in treatment decisions.
Communication and Family Outreach
Clear, timely communication supports patient stability and family confidence. HMCS has established multiple channels to keep everyone informed about schedules, visiting policies, and updates.
Notification to Referring Providers
Primary care and community providers receive direct updates about the move, including contact details for the temporary inpatient unit and any changes to referral pathways.
Digital Updates for Families
A dedicated microsite hosts maps, visiting hours, telehealth links, and translated materials to ensure families can easily locate services and understand safety procedures.
Safety, Compliance, and Quality Assurance
The temporary location meets all clinical safety, privacy, and regulatory standards. HMCS conducts audits and staff training to sustain high-quality care during the relocation.
- Joint Commission and provincial licensing verified at the new site
- Infection control and emergency egress plans tested
- Secure data and medication handling protocols active
- Patient rights and confidentiality maintained
- Oversight by HMCS Clinical Governance Committee
Next Steps and Recommendations
Patients, families, and referral partners can follow these practical steps to ensure a smooth transition and continuity of mental health care.
- Confirm the exact address and parking details via the HMCS microsite
- Update contacts in your care plan with the new phone and email links
- Share the relocation notice with school or workplace supports as needed
- Attend scheduled check-ins to track progress and adjust the plan
- Use telehealth options for outpatient follow-ups during the transition
FAQ
Reader questions
How long will the inpatient services remain at the temporary location?
The estimated duration is six to twelve months, subject to project milestones and regulatory approvals. HMCS will provide advance notice of any changes to the timeline.
Can families still visit during the move?
Yes, visiting continues under updated schedules and safety protocols. The lobby kiosk will provide the latest visiting hours, ID requirements, and any health screening steps.
Will my treatment plan change because of the move?
No, your individualized care plan remains the same. The clinical team will review it at admission and adjust only if clinically necessary, with your consent.
How do I reach the inpatient team after hours?
After-hours crisis support is available through the same HMCS contact channels, with clear instructions at the temporary site. Staff will guide you on the quickest way to reach urgent clinical help.