Many Bank Islam customers need to activate new accounts or replace damaged debit cards using the bank online portal. This guide explains the exact steps to activate your account and order a replacement card when the existing card is damaged or expired.
You can complete the entire process through Internet banking or the mobile app, provided your documents and phone number are verified. The following sections detail the activation flow, the replacement process, supported devices, and common issues you may encounter.
| Service | Primary Channel | Processing Time | Support Contact |
|---|---|---|---|
| Account Activation | Internet Banking / Mobile App | Immediate after OTP verification | 999 or 1-300 888 555 |
| Card Replacement (Damaged/Lost) | Internet Banking / Mobile App / Branch | 3–7 working days for delivery | 999 or 1-300 888 555 |
| Eligibility | Registered user with valid ID | Must have mobile banking enabled | Available 24/7 |
| Fees | Replacement card fee applies | Varies by card type | View fee schedule online |
Register and log in to internet banking
Access the secure portal
Start by visiting the official Bank Islam internet banking site or downloading the official app from Google Play or the App Store. Use your existing credentials or register if you have not activated online banking yet.
Complete identity verification
During registration, you will need your passport, national ID, or valid Malaysian documentation. An One-Time Password (OTP) will be sent to your registered mobile number and email to confirm your identity.
Activate your Bank Islam account online
Navigate to the activation menu
After logging in, go to the Accounts or Profile section and select Activate Account or Enable Banking Services. Follow the on-screen prompts to review your personal details.
Confirm with OTP and set credentials
Enter the OTP sent to your mobile number, then create your login password and, if required, a transaction PIN. Save these details securely and confirm that your contact number is correct for future alerts.
Order a replacement Bank Islam card online
Check card status and eligibility
Go to Cards or Debit Card Services and select Replace Card if your card is damaged, expired, or lost. The system will verify that your account is active and eligible for a replacement.
Confirm details and pay fees
Review the card type, delivery address, and associated fees. Choose a secure delivery option and confirm the request. You will receive an SMS and email confirmation with the estimated delivery timeframe.
Track delivery and complete activation
Monitor shipment status
Once the replacement card is processed, you can track its progress in the Cards section using the provided tracking number. You will be notified when the courier dispatches the card.
Activate the new card
After receiving the card, activate it through the mobile app or by calling the hotline. Follow the voice prompts or app instructions, set a new PIN, and test the card with a small transaction to ensure it works.
Key steps and recommendations
- Verify your registered mobile number and email before starting activation or replacement.
- Use only the official Bank Islam portal or app to avoid phishing and fraud.
- Complete OTP verification promptly to avoid session timeout.
- Track the replacement card shipment and confirm receipt before activating.
- Set a strong PIN and avoid sharing your credentials to keep your account secure.
FAQ
Reader questions
How do I activate my Bank Islam account if I have not registered yet?
Visit the official portal or app, select New User Registration, and provide your valid ID details. Complete OTP verification on your registered mobile number to activate the account.
What should I do if my debit card is damaged but I cannot log in to internet banking?
Contact customer service at 999 or 1-300 888 555 for assistance. They can guide you through alternative verification steps or direct you to the nearest branch for immediate help.
How long does it take to receive a replacement card ordered online?
Standard delivery typically takes 3–7 working days after the request is approved. Express options may be available depending on your location and card type, with fees clearly displayed before confirmation.
Will I be charged a fee for replacing a damaged card?
Yes, a replacement card fee applies and varies by card product. The exact amount is shown during the online request before you confirm the order.